Our Support Services will protect your investment and allow
you to maximize your efficiency and effectiveness with the
software. The Technical Support team’s goal is to help you
maintain your satisfaction with the software should any
problems arise.
Resolution
We will use reasonable efforts to respond to requests and problems. A “resolution” typically
consists the following: a work around, retraining Staff updating SOP or an action plan to address the issue.
In Scope
Support will help in an investigation and troubleshooting of
the Customer environment where iLAB or LimsLink is deployed.
Additionally, Support will help an investigation and troubleshooting
of Method or Form issues.
Out of Scope
Support does NOT include: Maintenance of a customer environment,
database design, new implementation or new development.
Services
The MCLab team is also available for new Development.
This would include new LimsLink Methods or LES Forms.
General consulting on System design or even Database design is offered.
Software training is available as well.
Self-Help
MCLabs also provides a number of self-help options.
Our Support web site is available 24/7 to all users. Users can search FAQs,
review compatibility information and system requirements.
As well Customers can search and post questions to our online User Support Forum.
For more information on our offerings, please contact us at services@mclabsoftwaresolutions.com
We are here to Help